Exchange & Return Policy

RETURN AND EXCHANGE POLICY

At Keymti, we take great pride in the quality of our garments and the care with which they are made. We also work closely with our delivery partners to ensure your pieces reach you safely and on time. However, if something isn’t quite right with your order, we’re here to help.

While we do not offer refunds, we’d be happy to arrange an exchange or offer store credit if your order meets any of the following criteria:
  • You’ve received a garment that doesn’t match your order.
  • The item has a genuine manufacturing defect.
  • You need a different size in the same garment.
Please note, we’re currently unable to accept returns or exchanges in the following cases:
  • International orders
  • Customized garments (size, color, or other changes)
  • Sale items
  • Minor irregularities in texture or color, which are part of the handwoven, artisanal nature of our products
  • Slight color variations due to different screen displays
If your order qualifies, kindly email us at keymtijaipur@gmail.com with the following details:
  • Your order number
  • Delivery address
  • Reason for exchange (please include photos if there’s a defect or mismatch)
Once our team reviews your request, we’ll reach out to guide you through the next steps. If approved, we ask that the item is returned within 10 days from the time we contact you, to the address below:

401, Royal Gracia,
Mahaveer Nagar, Jaipur 302018,
Rajasthan

Exchange/replacement product can be delivered in 7-10 days.
Please ensure the item is unused, and that all original tags and packaging are intact.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

We kindly request that you double-check your shipping address before placing your order. Unfortunately, we can’t offer refunds if an incorrect or incomplete address has been provided, or if delivery attempts are unsuccessful after three tries. If you need to correct your address, please email us within 24 hours of placing the order with your order number.

CANCELLATION POLICY

Once your order is placed, we begin processing it right away and are unable to accept cancellations. However, if an item becomes unavailable before it’s dispatched, we’ll issue a full refund to your original method of payment.

By shopping with Keymti, you agree to our terms and policies. We're always here to make your experience as smooth and joyful as possible—thank you for being a part of our journey.